Privacy Policy

1. Who We Are

This Privacy Policy applies to Lutafa Real Estate Group Limited (Company Number 13585453), registered in England and Wales, with its registered office at International House, 6 South Molton Street, London, England, W1K 5QF ("Lutafa", "we", "us", "our").

We are the data controller for personal information collected through this website and in the course of our advisory services. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

• Identity data: name, title, professional role, and organisation.
• Contact data: email address, telephone numbers, and postal address.
• Enquiry data: the content of messages you send us via our contact form or by email.
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system, and platform.
• Usage data: information about how you use our website, including pages visited and time spent.
• Cookie data: as described in our Cookie Policy.

We do not collect any special category data (such as health, religious, or political information) unless you voluntarily provide it in the context of a specific mandate.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to your enquiries and provide advisory services.
• To manage our relationship with you, including sending service-related communications.
• To comply with legal and regulatory obligations.
• To improve our website and services through analytics.
• To send you market intelligence and research updates, where you have consented.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Legitimate interests: responding to enquiries and maintaining business relationships.
• Contract performance: where we have entered into an engagement with you.
• Legal obligation: compliance with applicable laws and regulations.
• Consent: for marketing communications and non-essential cookies.

5. Data Sharing

We do not sell your personal data. We may share your data with:

• Professional advisors (lawyers, accountants) bound by confidentiality obligations.
• IT service providers who process data on our behalf under data processing agreements.
• Regulatory authorities where required by law.

Where we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for six years from the date of last contact, in line with standard limitation periods.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request erasure of your data in certain circumstances.
• Restrict or object to processing.
• Data portability where processing is based on consent or contract.
• Withdraw consent at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected].

8. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of last update shown above.

10. Contact Us

For any privacy-related queries, please contact:
Lutafa Real Estate Group Limited
International House, 6 South Molton Street, London, England, W1K 5QF
Email: [email protected]